File and Gift Request & Issuance Process Decision Flow

  flowchart TD
      A([Start]) --> B[Branch BOIC raises request to Admin]
      B --> C{Stock available at Admin?}
      C -- Yes --> D[Admin issues files & updates system]
      C -- No --> E[Admin notifies BOIC of shortage]
      D --> F[Files delivered to Branch / Marketing Office]
      F --> G[BOIC allocates files to Marketing Officers]
      G --> H{Dual Control Approval?}
      H -- Yes --> I[Allocation Approved]
      H -- No --> J[Reject allocation request]
      I --> K[Marketing Officer receives & acknowledges files]
      K --> L{File entered in LOS?}
      L -- Yes --> M[System marks file as Used]
      L -- No --> N[File remains in active stock]
      M --> O{File damaged?}
      O -- Yes --> P[Record damage details (Client Code, NIC, Phone)]
      P --> Q[Charge Marketing Officer for damaged file]
      O -- No --> R[Continue with monthly reconciliation]
      Q --> R
      N --> R
      R --> S{Any unused or damaged files?}
      S -- Yes --> T[BOIC removes or returns under dual control]
      S -- No --> U[Proceed to monthly audit]
      T --> V[Return / Report to Admin Department]
      V --> W[Admin updates master stock and reports]
      U --> W
      W --> X([End])